What if I have a wedding scheduled for 2020 at a venue, can I move the location to a tent?

Yes, many of our clients that have rescheduled from earlier this year are asking if they can move their rentals from the venues to homes or outdoor event venues.  Yes!!!  We can setup your rentals at a new location and even help with table rentals and additional decor to make your date happen!  Let us know as soon as you can so we can make sure to get more inventory for you.  You can now use rentals outdoors, even if contract states otherwise, to help with current Covid Restrictions indoors.

I have a package, can I increase the number of tables due to Social Distancing?

The packages that include table linens are estimated for about 1 per 10 people.  We will provide you the number based on your guest count divided by 10 and any additional that you need, due to social distancing of guests, will be additional.

What if I am moving my wedding from 2020 to 2021?

We have a policy in place for this and can work with you.  Please email us with the new date and if there are any location changes and we can go from there!

What are your Covid Safety Guidelines?

We have a very limited staff at this time and are alternating the shifts in the warehouse or keeping 1 person per building.  The Office team consists of just the owners at this time working limited hours and dates.  We have a daily check in per CDC guidelines for our team with temperature checks.  Our delivery team will wear a mask at all times for delivery, setup or tear down.  We are asking any venues to allow us to come at least a day before, when possible, for delivery or setup and the same for pickup, day or two after, so we are not present when other establishments have their teams working.  IF this is not an option, our team will continue to social distance and wear a mask.  All material items are laundered with the highest grade chemicals and prepared prior to your event.

What do you rent?

LUXE Event Linen carries a wide variety of floor-length table linens, basic polyester to full sequin and everything in between. Folding Tables, Bars, Ghost Chairs, Resin Chiavari & Infinity Chairs, Farm Chairs & Farm Tables & Benches, draping,  chair covers, sashes, charger plates, napkins, and napkin rings complete our inventory. We can provide most everything you need for your dream tablescape except the floral centerpieces and china.  If you are looking for a place to get more than just your tables designed, no problem, many clients have hired our team for full service.  We partner up with Metro-Detroit’s finest professionals to offer you all event services under one company LUXE!

We are allowing rentals outdoors due to new Government Mandates for events.  We just ask that the product be placed on dry grounds.  If upon return, rentals are covered in mud/earth debris, there may be a cleaning fee.

 

I’ve never rented anything before. How does it all work?

You can schedule an appointment to visit our showroom, or we can help you by phone or email. After the consultation, you will have time to review your quote. When you are ready to confirm your order, just sign our rental agreement and provide your deposit. Your linen stylist will give you a reminder call regarding your final counts and the final balance, which due two weeks prior to your event. This deadline helps us to ensure that the linens for your event are perfect!

 

What Form Of Payment do you accept?

We accept all Major Credit Cards, Cash, Check or Money order.

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How much does it cost?

Our linen stylist is happy to provide a custom quote to each of our clients. If you are working on a budget we will be glad to make recommendations to achieve your decor goals without breaking the bank.  Please be aware that for 2020 we have reduced/zero minimums on new orders taking place in 2020.  There are many wonderful event linen providers in the Metro Detroit Area and we understand that you have a choice.  Please always take into consideration that not all products NOR customer Service are apples to apples and we hope that you select the company that suits your needs best~~It’s your special event!!!

 

What if I can’t make it in for a consultation?

We recognize that our clients lead busy lives and able to Soom, Skype or Facetime with clients, along with sending photos and swatches.

 

How far in advance should I place my order?

It is strongly recommended that you reserve your items after your reception/event location has been chosen. Most clients come to see us 9-12 months prior to their event. This helps ensure that certain items are not already sold out for your event.  Please note that we cannot hold inventory until a deposit is made.  We have run into many situations this past season where inventory is available on Monday and gone by Thursday due to the popularity of certain items.  If this happens and you do not want to select another item then certain items are available for special order, at a higher price.  We sure hope that this is not the case and strongly suggest that you make your deposit as soon as you are confident in your selections with our products and with the LUXE team.**PLEASE NOTE THAT MUCH INVENTORY HAS BEEN ALREADY BOOKED BY 2020 BRIDES MOVING TO 2021 Dates, please act fast as we have already shut down some dates due to heavy event volume.

 

What do I need to bring?

Anything you want! Our linen stylist strives to bring your vision to life, if you have inspiration we would love to see it; Flowers, photos, color swatches, invitations. Tying the details together makes your event personal.

 

Who should come to the consultation?

We recommend that you bring those people in your life whose opinion matter most to you. However, we offer many options and too many voices can make it difficult to decide on the look you love. We also ask that if possible you refrain from bringing children to your consultation, as our showroom isn’t child friendly.

 

Can I get a sample?

LUXE Event Linen will happily provide a onetime full linen sample for all clients who have left a deposit, which can be kept for up to one week. We are also happy to provide color swatches.

 

Can we pick up the linens from your facility?

Yes, you may pick up the items free of charge from our warehouse located in Troy, MI.  You are responsible to count and review the items prior to leaving to make sure all items are per your order.

 

I picked up my rental items, now what?

LUXE Event Linen staff will be happy to teach you to install your rental items when you pick up your order. We also provide laundry bags for items to be placed in after the event.

 

Do you offer set up and take down service for specialty linen orders?

Most of our packages will include a one-time installation and delivery. This will depend on the minimums required by Luxe. We also offer a Late Night Pick Up Service, rates depend on the location and will be listed on your invoice.

Many of our clients will ask if our team accepts tips, the answer is simple.  If you feel that the customer service and hard work of our staff is to your desire and you would like to tip them, then go for it!

 

What if I do not have an accurate guest count when I book my rentals?

This is not a problem at all. Your order can adjust up or down 10% from your initial reservation without penalty. We suggest that you reserve your estimated guest count minus 10% to get you in the ballpark. **PLEASE ERROR ON THE CONSERVATIVE SIDE if you are moving forward with a 2020 date.  It is easier to add on rentals at the last minute.

 

Do I arrange the time that you arrive to the venue for delivery/installation?

Two weeks prior to your event, we will obtain your final details. We will contact the facility in order to finalize the logistics. Events with table linens have priority in order to avoid delays for your florist and venue.

 

What type of events do you do?

LUXE Event Linen is proud to be a part of many events ranging from intimate dinners to banquets for thousands. Whether you are working on a shower, wedding, holiday party, prom or fundraiser we would be delighted to be a part of your event.

 

What is your cancellation policy?

Please be aware that once we place an order, other orders are turned away in our dedication to you! Any deposit or payments placed on an order will be non-refundable.  If you place an order to pick up and fail to pick it up, your card will be charged for the full amount.  We apologize but we have prepared your items and turned away other customers who may have wanted your items.

 

Is there a minimum order?

There is a $1500 minimum for orders to qualify for include installation. Luxe has a no minimum order for a client pick-up and self-installation.

For new orders taking place in 2020, we have revised and lowered our minimums. For Events to qualify for Delivery & Pickup now until October 30, 2020, your product order must be at least $750 plus delivery & Pickup.  You can still order a lower amount of product but will 1. have to arrange pickup from us in Troy and return to us in Troy 2.  Pay premium delivery and Pickup amounts for events with product value under $750.

 

Why choose Luxe Event Linen rentals for your next event?

Beyond our customer Service, quality and our trend setting collection LUXE Event Linen prides itself on exceptional attention to detail. As a thank you to our clients we also offer discounted shower linens, a military discount and a Friends and Family Discount; for more information about these offers please ask a LUXE Linen Stylist.