What do you rent?
LUXE Event Linen carries a wide variety of floor-length table linens, basic polyester to full sequin and everything in between. Folding Tables, Bars, Ghost Chairs, Resin Chiavari & Infinity Chairs, Farm Chairs & Farm Tables & Benches, draping, chair covers, sashes, charger plates, napkins, and napkin rings complete our inventory. We can provide most everything you need for your dream tablescape except the floral centerpieces and china. If you are looking for a place to get more than just your tables designed, no problem, many clients have hired our team for full service. We partner up with Metro-Detroit’s finest professionals to offer you all event services under one company LUXE!
I’ve never rented anything before. How does it all work?
You can schedule an appointment to visit our showroom, or we can help you by phone or email Facetime, etc. After the consultation, you will have time to review your quote. When you are ready to confirm your order, just sign our rental agreement and provide your Non Refundable deposit. Your linen stylist will give you a reminder call regarding your final counts and the final balance, which due two weeks prior to your event. This deadline helps us to ensure that the linens for your event are perfect!
What Form Of Payment do you accept?
We accept all Major Credit Cards, Cash, Check or Money order.
How much does it cost?
Our linen stylist is happy to provide a custom quote to each of our clients. If you are working on a budget we will be glad to make recommendations to achieve your decor goals without breaking the bank. There are many wonderful event linen providers in the Metro Detroit Area and we understand that you have a choice. Please always take into consideration that not all products NOR customer Service are apples to apples and we hope that you select the company that suits your needs best~~It’s your special event!!!
What if I can’t make it in for a consultation?
We recognize that our clients lead busy lives and able to Zoom, Skype or Facetime with clients, along with sending photos and swatches.
How far in advance should I place my order?
It is strongly recommended that you reserve your items after your reception/event location has been chosen. Most clients come to see us 9-12 months prior to their event. This helps ensure that certain items are not already sold out for your event. Please note that we cannot hold inventory until a deposit is made. We have run into many situations this past season where inventory is available on Monday and gone by Thursday due to the popularity of certain items. If this happens and you do not want to select another item then certain items are available for special order, at a higher price. We sure hope that this is not the case and strongly suggest that you make your Non Refundable deposit as soon as you are confident in your selections with our products and with the LUXE team.
What do I need to bring?
Anything you want! Our linen stylist strives to bring your vision to life, if you have inspiration we would love to see it; Flowers, photos, color swatches, invitations. Tying the details together makes your event personal.
Who should come to the consultation?
We recommend that you bring those people in your life whose opinion matter most to you. However, we offer many options and too many voices can make it difficult to decide on the look you love.
Can I get a sample?
LUXE Event Linen will happily provide a onetime full linen sample for all clients who have left a deposit, which can be kept for up to one week. We are also happy to provide color swatches.
Can we pick up the linens from your facility?
Yes, you may pick up the items free of charge from our warehouse located in Troy, MI the week of your event Thursday and Fridays 8-2 and return Monday 8-2. You are responsible to count and review the items prior to leaving to make sure all items are per your order.
I picked up my rental items, now what?
LUXE Event Linen staff will be happy to teach you to install your rental items when you pick up your order. We also provide laundry bags for items to be placed in after the event. You also have until the end of the business day that you have picked up your rentals to contact LUXE in regards to any issues…this allows us ample time to react and assist.
Do you offer set up and take down service for specialty linen orders?
This will depend on the minimums required by Luxe. We also offer a Late Night Pick Up Service, rates depend on the location and will be listed on your invoice.
Many of our clients will ask if our team accepts tips, the answer is simple. If you feel that the customer service and hard work of our staff is to your desire and you would like to tip them, then go for it!
What if I do not have an accurate guest count when I book my rentals?
This is not a problem at all. Your order can adjust up or down 10% from your initial reservation without penalty. We suggest that you reserve your estimated guest count minus 10% to get you in the ballpark. **PLEASE ERROR ON THE CONSERVATIVE SIDE as drops above 10% will result in restocking fees.
Do I arrange the time that you arrive to the venue for delivery/installation?
Two weeks prior to your event, we will obtain your final details. We will contact the facility in order to finalize the logistics. Events with table linens have priority in order to avoid delays for your florist and venue.
What type of events do you do?
LUXE Event Linen is proud to be a part of many events ranging from intimate dinners to banquets for thousands. Whether you are working on a shower, wedding, holiday party, prom or fundraiser we would be delighted to be a part of your event.
What is your cancellation policy?
Please be aware that once we place an order, other orders are turned away in our dedication to you! Any deposit or payments placed on an order will be non-refundable and non transferable. If you place an order to pick up and fail to pick it up, your card will be charged for the full amount. We apologize but we have prepared your items and turned away other customers who may have wanted your items.
Is there a minimum order?
There is a $1500 minimum for orders to qualify for include installation. Luxe has a no minimum order for a client pick-up and self-installation.
Why choose Luxe Event Linen rentals for your next event?
Beyond our customer Service, quality and our trend setting collection LUXE Event Linen prides itself on exceptional attention to detail. As a thank you to our clients we also offer discounted shower linens, a military discount and a Friends and Family Discount; for more information about these offers please ask a LUXE Linen Stylist.