Question 1

How do I get started with LUXE Event Linen?

Accepted Answer

The best way to get started is to schedule a one-on-one consultation at our Troy showroom. You'll work directly with one of our experienced designers to explore our full product selection, mix and match colors and fabrics, and build a rental package tailored to your event.

Question 2

Do you require an appointment to visit the showroom?

Accepted Answer

Yes, showroom visits are by appointment only. This ensures you receive our full attention and a personalized experience. You can schedule your appointment by calling us at 248.822.9400 or by submitting our contact form online.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible — especially for peak wedding season (May through October). Popular dates and linen colors can fill up quickly. We suggest reaching out at least 6–12 months in advance for weddings, and 4–6 weeks for smaller events.

Question 4

What areas do you serve?

Accepted Answer

We are based in Troy, Michigan and primarily serve the Metro Detroit area. We also accommodate events throughout Michigan and can discuss travel arrangements for events further afield. Contact us to discuss your specific location.

Question 5

What types of products does LUXE offer?

Accepted Answer

LUXE offers a comprehensive range of event rentals including specialty linens, chair covers, resin Chiavari chairs, Infinity chairs, farmhouse chairs, farm tables, charger plates, and event drape and backdrops. Our full collection is available to view at our showroom.

Question 6

Can I mix and match linen colors and fabrics?

Accepted Answer

Absolutely — that's what we're here for. Our designers love helping clients create custom combinations. During your consultation you'll have the opportunity to see and feel every fabric and color in person so you can make the perfect choice for your event.

Question 7

Do you offer swatches?

Accepted Answer

Yes. We encourage clients to visit our showroom to view our full swatchbook in person. Seeing fabrics under real lighting conditions is the best way to make confident color decisions for your event.

Question 8

Do you have a minimum to secure you for an event?

Accepted Answer

No. There are no minimums. Just need one linen, not a problem.

Question 9

How is pricing determined?

Accepted Answer

Pricing is based on the specific products you select, the quantity needed, and your event date. Because every event is unique, we provide custom quotes following your consultation. Contact us or visit our showroom to receive a personalized pricing proposal.

Question 10

Is a deposit required to hold my date?

Accepted Answer

Yes, a 50% Non Refundable deposit is required to secure your event date and reserve your rental items. The deposit amount will be outlined in your rental agreement. The remaining balance is due 2 weeks prior to your event date.

Question 11

What payment methods do you accept?

Accepted Answer

We accept major credit cards, checks, and cash. Please contact our office for specific payment details and to discuss any questions about your invoice.

Question 12

Do you deliver and pick up rentals?

Accepted Answer

Yes, LUXE provides delivery and pickup services. Delivery fees are calculated based on your event location. Our team will coordinate a delivery and pickup schedule that works with your venue's timeline.

Question 13

Does LUXE handle setup and breakdown?

Accepted Answer

Setup and breakdown services are available and can be discussed during your consultation. Our team is experienced in working alongside caterers, florists, and venue staff to ensure a seamless event day experience.

Question 14

What if an item is damaged during my event?

Accepted Answer

We understand that accidents happen. Any damage to rental items will be assessed after pickup and billed according to the terms outlined in your rental agreement. We encourage clients to review the damage policy during their consultation.

Frequently Asked Questions

Getting Started

Products & Rentals

Pricing & Payments

Delivery & Setup

Still Have Questions?